Air Conditioning Associates, Inc.

1. Introduction

Air Conditioning Associates, Inc. ("ACA," "we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

2. Information We Collect

We may collect the following types of personal information:

Name, phone number, email address, and physical address
Service history and equipment information
Payment information (processed securely through third-party providers)
Communications you send us via phone, email, or our contact form

3. SMS / Text Message Communications

Air Conditioning Associates, Inc. will collect verbal opt-ins from customers. Customers will be able to opt in to receive SMS notifications (e.g., billing, appointment reminders, dispatch updates, job completion surveys) either in person at our location or during a phone call initiated by the customer. Upon first registration, customers will be asked for their phone number and informed about receiving text messages. They will also be notified of possible message and data rates, variable message frequency, and instructions to text HELP for support or STOP to unsubscribe. Customers will also be informed that their number will not be shared with third parties for marketing or promotional purposes.

4. How We Use Your Information

We use the information we collect to:

Schedule and perform HVAC services
Send appointment reminders, dispatch updates, and billing notifications via text or email
Respond to inquiries and provide customer support
Improve our services and communicate special offers (only to customers who have opted in)

5. Sharing of Information

We do not sell, trade, or share your personal information with third parties for marketing or promotional purposes. We may share information with trusted service providers who assist in operating our business (such as scheduling software), under strict confidentiality agreements.

6. Your Rights and Choices

Opt out of SMS: Reply STOP to any text message at any time.
Opt out of email: Click the unsubscribe link in any email or contact us directly.
Access or correct your data: Contact us at the information below.
Request deletion: We will honor reasonable requests to delete your personal information.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. No method of transmission over the internet is 100% secure, however, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes are posted constitutes your acceptance of those changes.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Air Conditioning Associates, Inc.
150 S Camino Seco Ste 115, Tucson AZ 85710-4473
Phone: (520) 797-1129
Email: office@acatucson.com